Always Optimise Pty Ltd (ABN 80 095 853 991), trading as OrgSnapshot, operates OrgSnapshot.ai (we, us, our). We are an APP entity under the Privacy Act 1988 (Cth) and handle personal information in accordance with the Australian Privacy Principles (APPs).
| Category | Examples | Why |
|---|---|---|
| Contact & account | Name, email, organisation, credentials | Create your account, deliver results, communicate |
| Organisational data you submit | Team structure, role titles, headcounts | Generate your snapshot, roadmap and recommendations |
| Payment data | Billing details processed by our payment provider | Take payment (we do not store full card numbers) |
| Usage & device data | Pages viewed, actions, approximate location, cookies | Operate, secure and improve the Service; measure interest |
| Support communications | Emails and messages you send us | Respond and keep a record |
We ask you not to submit personal information about identifiable individuals unless necessary and authorised, and to de-identify where you can. We do not seek sensitive information.
To provide the Service and deliver what you purchase; operate, secure, troubleshoot and improve it; process payments and manage your account; respond to enquiries; send service messages and, where permitted, marketing you can opt out of; and meet legal obligations.
Our engine uses information you provide to automatically generate an organisational readiness assessment, a modelled capacity range and ranked recommendations. This automated processing is advisory (a planning input, not determinative); does not, on its own, make any decision with legal or similarly significant effect on any individual; and is always subject to human review. Because our outputs are advisory and human-reviewed, we do not consider them to be decisions that significantly affect an individual’s rights or interests within the meaning of the incoming APP 1.7 obligations. We will review this section before those obligations commence on 10 December 2026.
We do not sell personal information. We share it only as needed to run the Service, with providers who process it on our behalf under contract, and as required by law. Our current and planned providers:
| Provider | Purpose | Location |
|---|---|---|
| Anthropic (Claude) | AI Assist and drafting features | United States |
| Netlify | Website hosting and serverless proxy | United States |
| Supabase | Application database and accounts | Australia (Sydney) |
| Stripe | Payment processing | United States / Australia |
| Resend | Service and lifecycle emails (magic-link login, receipts) | United States |
Overseas disclosure (APP 8). Some providers are overseas, principally the United States. Where we disclose personal information overseas we take reasonable steps to ensure it is handled consistently with the APPs. You acknowledge that, for overseas recipients, APP 8.1 may not apply and we may not be accountable under the Privacy Act for their acts. We maintain a current provider list and update it as arrangements change.
Where permitted, we may send you marketing about the Service. Every marketing message includes an unsubscribe option, and you can opt out at any time. We comply with the Spam Act 2003 (Cth). Opting out does not stop essential service messages.
We use cookies and similar technologies to make the site work, remember your session and understand usage so we can improve it. You can control cookies through your browser; disabling some may affect how the site works. Where a consent mechanism is shown, we default to the most privacy-protective option.
You may ask for access to the personal information we hold about you (APP 12) and ask us to correct it (APP 13). We respond within a reasonable time. There is normally no charge to ask; if access is complex we may charge a reasonable cost-based fee and will tell you first.
If you think we have breached the APPs, contact our Privacy Officer (clause 12). If you are not satisfied, you may complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.
Privacy Officer, Always Optimise Pty Ltd (trading as OrgSnapshot) — admin@orgsnapshot.ai · Sydney, NSW, Australia.
The Service is operated from Australia for Australian businesses. If you access it from elsewhere you do so on your own initiative and are responsible for local compliance. We may update this policy; the current version, with its effective date, is always on the Service, and material changes are notified by a reasonable method.